(1) “Applicable Law(s)” means any MVT Law and other statute, law, regulation, ordinance, rule, judgment, order, decree, bye-law, clearance, directive, guideline, policy, requirement, or other governmental restriction or any similar form of, decision of, or determination by, or any interpretation, policy or administration having the force of law of any of the foregoing, by any government authority having jurisdiction over the matter in question, whether in effect as of the date of these Terms and Conditions or thereafter.
(2) “MVT Laws” means collectively, the Motor Vehicles Act, 1988 and the Rules made there under, or any other statutory modification amendment or re-enactment thereof.
(3) “Reservation Details” means the reservation details of the Hirer and details of the Vehicle here under written.
(4) “Damage charges” means the charges which may be levied by Go-Ridez upon the Hirer and more particularly described in the Schedule hereunder written.
(5) “Vehicle” means a vehicle or vehicles hired by the Hirer pursuant to these Terms and Conditions
(1) Upon receipt of the booking request by Go-Ridez from the Hirer through its Mobile Application/Website/Telephone, Go-Ridez has provided the Vehicle/s for hire to the Hirer for his/her bonafide personal and/or official use as indicated in booking request on a day mentioned in the Reservation Details.
(2) Hirer, himself/herself, shall drive the Vehicle and that he/she is not authorised to assign/sub-let/license the Vehicle or its use to any other person whomsoever. If the Vehicle is supposed to be driven by any other person then the Hirer shall ensure that such driver is holding a valid driving license and the Hirer shall provide details of any such additional driver.
(3) The Hirer is not permitted to take the Vehicle outside India. The Hirer shall be solely responsible for payment of any and all toll or other road/parking charges/interstate permit charges, as applicable, during Hire Period.
(4) The Vehicle shall be used strictly in accordance with the procedure prescribed by the manufacturer of the Vehicle in the Manufacturer's manual supplied along with the Vehicle and also strictly in accordance with Applicable Law
(5) The Hirer is not permitted to use/drive the Vehicle:
(6) The Hirer shall be liable to pay the stipulated charges as mentioned in the Damage charges, if the Hirer or any other person authorised by him/her fails to observe the terms of usage of Vehicle as stated in para 5 above.
(1) The Hirer intending to enter into this Agreement and rent the vehicle on self-drive basis should have attained 21 years of age and shall have a driving experience of a minimum of 1 year in addition to submission of a valid driving license, voter ID/Passport and credit card details to Go-Ridez. The Hirer takes the Vehicle on hire at his/her own risk and the Hirer shall be solely liable for any accident, failure or loss or damage of any kind whatsoever that may be caused to or occasioned by the Hirer in connection with or incidental to the provision of the Rent-A-Cab services on a self-drive basis. Go-Ridez shall not be liable for any loss, damage, costs, charges or expenses whatsoever that may be caused to or occasioned by the Hirer or any other person seated in the Vehicle.
(2) The Hirer shall not make any addition or alteration to the Vehicle or carry out or replace any parts of the Vehicle. The Hirer shall ensure that distinguishing marks carried or exhibited in or on the Vehicle is/are not removed and that he/she shall not tamper with or damage the odometer or any other accessories fitted in the Vehicle and in case aforesaid is done, the Hirer shall be solely liable to replace the same at his/her own cost and consequences and also be liable for payment of charges as stipulated in the Damage charges and any other charges incidental and ancillary there to.
(3) The Hirer shall return the Vehicle in clean, good order and condition in which the Vehicle was provided by Go-Ridez prior to commencement of the Hire Period. In the event the Hirer returns the Vehicle with an unreasonable or unacceptable level of wear and tear, then in that case the Hirer shall, at sole discretion of Go-Ridez, be liable to bear all costs and charges for refurbishing/repairing the Vehicle depending on the condition of the Vehicle at the time of its return. Furthermore, any and all decision made by Go-Ridez in this regard shall be final and binding on the Hirer. Moreover, if the Vehicle is returned in unclean or unhygienic condition and Go-Ridez incurs any cost in that regard including but not limited to refurbishing of the upholstery of the Vehicle, the Hirer shall be liable to pay the charges as stipulated for the purpose in the Damage charges and any other charges incidental and ancillary thereto.
(4) The Hirer shall allow the official of Go-Ridez to inspect the Vehicle when the same is delivered back to Go-Ridez.
(5) In case of any offence under any traffic rules or violation of any law, statute or regulation by the Hirer, the Hirer shall alone be responsible and liable for the said offence or violation and shall be solely liable to pay the amount of any fine/penalty, likely to be imposed or levied by any government authority in that regard. If, however, the Hirer fails to pay the same, Go-Ridez shall pay that amount and the same will be adjusted against the Security Deposit or recover from any other credit balance available in the account of the Hirer or may at a later date recover from Hirer along with charges as stipulated in the Damage charges
(6) The Hirer shall inspect the Vehicle for any of its luggage and/or items at the time of handing over the delivery of the Vehicle back to Go-Ridez. Go-Ridez shall not be responsible for any luggage and/or items left in the Vehicle by the Hirer and/or the co passengers.
(7) If a third party lays claim to or detains the Vehicle or otherwise take any action in respect of the Vehicle, the Hirer shall take immediate action to ensure that the Vehicle is released from such detention and/or such claim is fully satisfied by the Hirer in that regard. If the Hirer loses legal or physical control of the Vehicle, the Hirer shall inform Go-Ridez within four hours and if necessary, take appropriate measures to ensure recovering legal and physical control of the Vehicle. Go-Ridez may take any and all actions in the interests of protecting its rights, not excluding action in the name of the Hirer. The costs incurred as a result of any action as stated herein are to be borne by the Hirer and payment shall for this cost shall be appropriated from the Security Deposit held by Go-Ridez and if the Security Deposit amount fall short of payments due, then the Hirer or credit card holder hereby authorizes unconditionally to charge the required amount to the credit card of the Hirer or credit card holder.
(8) The Hirer hereby undertakes to abide by existing legislation pertaining to the use of Vehicle when a border is crossed. If, due to non-compliance with the foregoing, the authorities temporarily or permanently impound the Vehicle, all the costs, charges and expenses including fines, charges incurred/to be incurred to ensure that the Vehicle is released at the earliest , shall be borne by the Hirer.
(9) The Vehicle will be provided to the Hirer with a full/Half/Empty tank filled in. The Hirer shall verify and confirm the same at the time of taking possession of Vehicle before commencement of the Hire Period. The Hirer shall return the Vehicle with same fuel level. If the Vehicles is returned with lesser fuel than required to make the tank full, or the amount of fuel before handling the vehicle to the hirer, then, the Hirer shall pay to Go-Ridez the cost of the litres of fuel required to completely fill the fuel tank. The decision of Go-Ridez in this regard shall be final in determining the number of liters required to completely fill the fuel tank or maintain the same level of fuel before the booking commenced. A 10% refuelling charge will be levied on the total refuelling cost in case of fuelling being done by Go-Ridez, the charges for refuelling along with service charge shall be deducted from the Security Deposit and/or any other credit balance or funds of the Hirer with Go-Ridez or any person.
(10) The Hirer shall take possession of the Vehicle from the pickup point specified in the Reservation Details and hereby consents to adhere to and comply with the instructions as issued by Go-Ridez(“Instructions/Guidelines”) from time to time under this Agreement which includes (i) Taking photograph of the Hirer along with Vehicle (ii) taking photograph of the Vehicle number plate.
(11) Upon completion of the Hire Period or the Extended Hire Period, as the case may be, the Hirer agrees to return the Vehicle to the agreed return location and on the date and time (unless extended with consent of Go-Ridez) specified in the Reservation Details. If the Hirer desires to return the Vehicle at a different location within the same city then he/she shall be liable to pay the charges as stipulated in Damage charges. Under no circumstances shall the Hirer attempt to return the Vehicle in a city which is different than the city in which the Vehicle was delivered to him/her. If he/she does so, the Hirer shall be liable to pay charges as stipulated in the Damage charges.
(12) The Vehicle shall be returned in the same conditions in which the Vehicle was taken at the time of commencement of Hire Period along with following,
(13) If Hirer fails to handover any one or all of the above at the time of returning of the Vehicle, he / she will be liable to pay Extra Hourly charges as stipulated in the Damage charges mention in the website goridez.in.
(14) Cancellation Policy: The Hirer can cancel the booking by logging into his/her account through the website/mobile application/telephone and may also send in the details of the booking he/she is willing to cancel by email on info@goridez.in/gorideznortheast@gmail.com or call us on +91 8761080440. The damage charges will be applicable.
(15) Security Deposit: The Hirer shall be required to pay Security Deposit for an amount as indicated in Reservation Details by way of pre authorization from his or her credit card/Debit Card/Google Pay/Phone Pay and the Hirer hereby authorizes Go-Ridez to do the same. In case of any damage to the Vehicle, the cost of repairing any such damage shall be deducted by Go-Ridez from the preauthorized amount subject to terms of this Agreement.
(16) Extension of the Hire Period: The terms of extension of the Hire Period shall be as under:
(17) Return of Security Deposit: Upon surrender of Vehicle, Go-Ridez shall assist in refund of the Security Deposit by NEFT/RTGS or the original mode of payment to the hirer’s account number.
The Hirer acknowledges that the Vehicle is and shall, at all time during the Hire Period, remain the property of Go-Ridez. Subject to the compliance with the obligations of the Hirer as specified herein, the Hirer shall have the right to use the Vehicle during the Hire Period.
(1) Go-Ridez shall cause the comprehensive insurance of the Vehicle and will ensure that Vehicle is insured at all times during Hirer Period.
(2) The Hirer shall not do or omit to do or be done or permit or suffer any act, which might or could prejudicially vitiate or affect the insurance of the Vehicle. Upon the happening of any such event that causes any damage, accident or loss to the Vehicle and/or its accessories, including but not limited to an accident, theft, damage caused by a fire explosion, self-ignition or lightening, burglary, riot, earthquake, flood, hurricane, storm, tempest, cyclone, frost, malicious act and/or terrorist activity, the Hirer shall immediately notify to Go-Ridez by telephone of such damage or loss relating to the Vehicle and shall confirm this in writing, within 4 hours of the occurrence of such event causing loss and/or damage to the Vehicle.
(3) The Hirer undertakes to facilitate the settlement of all cases of damage by providing the relevant information and taking all the steps required for this purpose. Without prejudice to the aforesaid, Go-Ridez shall, at all times, retain the unequivocal right to initiate an investigation in the event of any loss occurrence.
(4) Without prejudice to the generality of the provisions contained above, in the event of accident including injuries/damages of the third party or Vehicle(s) OR theft of the Vehicle(s) or any part and/or accessory thereof, the Hirer shall within 4 hours report the same at its own cost to the nearest police station and shall obtain from such police station a copy of the first information report (FIR) and ensure that the Vehicle registration no, chassis and engine number are specified in the FIR.
(1) Accident: In case of any accident, in which the Vehicle is involved, during the Hire Period, the Hirer shall furnish to Go-Ridez all details in connection with the accident as Go-Ridez may require and shall, if required, attend before the Court or any other authority to give evidence thereof. In case of a major accident at a site where Go-Ridez doesn’t operate, “Towing Charge” till the pickup destination will have to be borne by the Hirer.
(2) Theft/Total Loss of Vehicle: In case of theft / total loss of the Vehicle during Hire Period, the Hirer shall be liable to bear damages as specified herein below:
(3) The replacement Vehicle shall be provided within the city limits only (subject to availability of similar segment in the city) and in all such cases where a vehicle develops mechanical error and restrains the Hirer from its use. In case, where the Vehicle develops such error outside the city limit, replacement vehicle shall not be provided. For replacement vehicle an amount equivalent to agreed rental will be charged. Go-Ridez decision related to replacement vehicle shall be final.
(4) Notwithstanding anything contained herein, the Hirer shall be solely and fully responsible for the damages to the Vehicle which, in the opinion of Go-Ridez/Insurer or its agents, has been caused willfully and/or is the result of rash and negligent driving or any other negligent/malicious act or driving of Vehicle under the influence of alcohol or violations of the term of usage as specified above or prohibited as per insurance policy and hereby agree to indemnify and keep indemnified and saved harmless Go-Ridez from all and any losses, claims, damages, expenses and third party claims that Go-Ridez might be put to/ may suffer/ incur in this regard. In addition to the above, the Hirer shall be liable to pay other charges as stipulated in the Damage charges
The Hirer represents and warrants that:
(1) He/she shall supply true, valid, authenticate and accurate the information and documents such as identity proof and address proof on or before commencement of Hire Period
(2) He/she shall not transfer, assign or otherwise dispose of or purport to transfer, assign or dispose of the Vehicle by way of mortgage, charge, sublease, sale or other assignment, hypothecation, pledge, hire, encumbrance, license or otherwise in any manner part with the possession of the Vehicle or any part thereof or allow or purport to do or allow or create any lien, charge, attachment or other claim of whatsoever nature on the Vehicle or any part thereof
(3) He/she shall not make any major additions/alterations to the Vehicle which affects the marketability of the Vehicle
(4) He/she shall use and operate the Vehicle in the manner specified in Manufacturer Manual and also ensure that the Hirer has valid driving licence to ply the Vehicle and keep the same effective and in force at all times during the period of this Agreement and till the Vehicle is delivered back to Go-Ridez in good order and condition.
(5) He/she shall use the Vehicle for the purpose as indicated in booking request and specified in Reservation Details and shall not use it for any commercial or illegal activity or purpose which is prohibited by Indian laws
(6) He/she shall not breach any of the terms and conditions of this Agreement either intentionally or unintentionally or endangered the Vehicle.
An event of default shall occur hereunder if the Hirer:
(1) Fails to perform or observe any of the covenant, conditions of Agreement to be performed or observed by him/her.
(2) Is in breach of any representation or warranty as mentioned in hereinabove or they are found to be or have subsequently become incorrect
In case of an event of default occurs, Go-Ridez may without notice, repossess the Vehicle and for such purpose may enter upon the premises where the Vehicle may have been parked and remove/repossess the same and the Hirer shall be responsible for and indemnify Go-Ridez against all actions, claims, costs and damages consequent upon or arising from such repossession and removal
That Hirer shall indemnify and keep indemnified Go-Ridez, its directors, officers, from and against:
(a) Any third-party loss and/or damage/ claim caused by the Hirer during the Hire Period.
(b) Any third-party property loss.
(c) Any loss, theft and damage caused to the Vehicle and/or Go-Ridez property during the Hire Period.
(d) Any claim and/or action as result of violation of laws, rules and statutes.
(e) Any loss and/or damages caused to Go-Ridez consequent to any misrepresentation and/or fraud and/or breach of the terms and condition of this Agreement.
Go-Ridez reserves the right to use and share user documents and user data on any third-party websites and government agency portals for the purpose of verification and authentication of the submitted documents.
Administrative and Legal Reasons: Go-Ridez cooperates with government and law enforcement officials and private parties and helps to enforce and comply with the law. Thus, Go-Ridez may access, use, preserve, transfer and disclose any information (including personal information) provided by the Hirer to any government or law enforcement officials or private parties as Go-Ridez may reasonably determine is necessary and appropriate:
All notices, demands or other communications required to be given or made hereunder shall be in writing and delivered personally or sent by prepaid registered post or facsimile transmission, or email addressed to the intended recipient thereof at its address or facsimile number, email address given below or to such address or facsimile number or email address as any party may from time to time notify to the other party:
GO-RIDEZ shall have unilateral right to reject the booking or deny provision of a Vehicle on rental and on self-drive basis at its sole discretion and without assigning reason irrespective of the signing and/or execution of this Agreement.
In the case of any dispute or any difference between the parties arising out of or in relation to this Agreement including dispute or difference as to the validity of this Agreement or interpretation or any of the provision of this Agreement, the same shall be resolved by mutual discussion. If the parties fail to settle the dispute or difference mutually within 15 days after the dispute shall have arisen, the same shall be referred to sole arbitrator, to be appointed by Go-Ridez and such arbitration shall be governed by the Arbitration and Conciliation Act, 1996 or any statutory modification or re-enactment thereof for the time being in force. Each Party shall bear its own costs; all common costs shall be shared equally by both the Parties. The venue of the arbitration shall be Guwahati. It is agreed by and between the parties that the Courts in Guwahati shall have the exclusive jurisdiction in respect of any matter, claim or dispute arising out of or in any way, relating to this agreement.
(1) This agreement shall be governed by, construed and interpreted in accordance with the laws of India.
(2) If any term or provision of this Agreement is declared invalid by a court of competent jurisdiction, the remaining terms and provisions of this Agreement shall remain unimpaired and in full force and effect.
