Refunds and Cancellation

  1. Bookings made via phone call and paid through advance payment are strictly non-refundable.
  2. In case of partial payment, 100% deduction will be applicable. No refund will be provided.
  3. For full payment bookings:
  4. If the booking is cancelled more than 72 hours before the scheduled pickup time, 25% deduction will be applied. The remaining amount will be refunded within 2-3 working days.
  5. If the booking is cancelled between 72 to 24 hours before the scheduled pickup time, 75% deduction will be applied. The remaining amount will be refunded within 2-3 working days.
  6. If the booking is cancelled within 24 hours of the pickup time, 100% deduction will be applicable. No refund will be issued.
  7. If the user fails to appear for the ride or cancels within 2 hours of pickup time, it will be treated as a No Show, and only the security deposit (if any) will be refunded.
  8. If the ride is cancelled due to failure to present a valid driving license at the time of pickup, 80% deduction will be applicable.
  9. If a booking is made using a blocked license, the ride will be cancelled with a 25% deduction.
  10. Any coupon code applied to a cancelled booking will be marked as used and will not be reissued or reactivated.
  11. If a booking is made before account approval and the account remains unapproved due to forged documents (such as license, Aadhaar, PAN, etc.), 25% of the transaction amount will be deducted (maximum Rs.3000). The user’s account may be withheld and legal action may be taken if necessary.
Note ~ Declaring False Identity in the form of Expired/Fake Driving License and other Fake ID cards are illegal in the eyes of law and shall be criminally prosecuted in accordance with the local laws. Please make sure that you have a valid driving license and all the documents uploaded in our database are factually correct before booking any vehicle failing which your booking shall be deemed cancelled and only a partial sum will be refunded.