1. A booking can be cancelled by the user through the website. Alternatively, the user may also contact the customer care and request a cancellation.

2. In case of cancellations prior to 72 hours of pickup time, user will be charged 15% of the total transaction amount subject to a maximum of Rs.2000. The refund will be credited to the user's account in 2-3 working days.

3. In case of cancellations prior to 48-72 hours of pickup time, user will be charged 25% of the total transaction amount subject to a maximum of Rs.3000. The refund will be credited to the user's account in 2-3 working days.

4. In case of cancellations prior to 24-48 hours of pickup time, user will be charged 35% of the total transaction amount subject to a maximum of Rs.4000. The refund will be credited to the user's account in 2-3 working days.

5. For cancellations made prior to 2-24 hours of pickup time, user will be charged 50% of the transaction amount. The refund will be credited to the user's account in 2-3 working days.

6. In case a user fails to show up for his reservation or cancels the ride 2 hours before the pickup time, the booking shall be treated as a No Show and only the security deposit shall be reimbursed.

7. In case a ride is cancelled due to inability to produce a valid license during ride pickup, 80% deductions will be applicable.

8. If a user with blocked license makes a booking, the ride would be cancelled with 25% deductions.

9. Any coupon code, applicable once per user, applied to this cancelled booking shall be treated as utilized and shall not be reactivated.

10. If a user wishes to cancel his/her booking for COVID19 Safety Precautions during sudden notice of the government or any unavoidable circumstances, they will be entitled to full refund to their Go Coins wallet only. This wallet balance can be used to make any bookings on Go-Ridez in the future. To cancel your booking for this reason, please contact our customer support via email info@goridez.in/gorideznortheast@gmail.com or call +91- 8761080440 (Refund will not be done to your bank account/card/external wallet).

11. In case a booking is made before approval of the account and the account is not approved till the time of vehicle pickup/delivery on the grounds of forged identity through but not limited to license/aadhaar/voters license/pan or any other ID card, user will be charged 25% of the transaction amount subject to a maximum of Rs.3000. The refund will be credited to the user's account in 2-3 working days and the user account will be withheld. Criminal Prosecution may also be applied in accordance with the law as in when the company deems necessary on the grounds of Fraud.

12. In case a booking is cancelled from the end of Go-ridez due to but not limited to unavailability of vehicle/damage of vehicle/sudden discrepancies, users shall be entitled to full refund and ans extra 10% of the booking amount will be credited to the user’s Go-coin account which can be used to avail discounts for future rides.

Note: Declaring False Identity in the form of Expired/Fake Driving License and other Fake ID cards are illegal in the eyes of law and shall be criminally prosecuted in accordance with the local laws. Please make sure that you have a valid driving license and all the documents uploaded in our database are factually correct before booking any vehicle failing which your booking shall be deemed cancelled and only a partial sum will be refunded in accordance with points 7, 8 and 11.